company policy

Back to Basic Couture LLC  will  ONLY  accept returns of items purchased on this website. We cannot accept returns on items that were purchased elsewhere.

• Items purchased from Back to Basic Couture LLC  via www.backtobasiccouture.com can ONLY be returned using this policy. Department stores, boutiques, and other stores that carry product made by Back to Basic Couture LLC will not accept returns of items purchased at www.backtobasiccouture.com.

• All items returned to www.backtobasiccouture.com must be in re-saleable condition, with original product packaging and tags attached. Items returned to us that don’t meet these standards will be returned to the customer. The www.backtobasiccouture.com reserves the exclusive right of final judgment to determine whether an item meets the aforementioned standards.

• Items purchased at www.backtobasiccouture.com can be returned to Back to Basic Couture LLC  in acceptable condition with a postmark less than 30 days after the Order Confirmation date will be credited at item price (including any tax, but not including shipping).

• Items purchased at www.backtobasiccouture.com can be returned to Back to Basic Couture LLC in acceptable condition with a postmark between 30 and 60 days after the Order Confirmation date will be exchanged for website credit (including any tax, but not including shipping).

• All other returns will not be accepted, and will be returned to the customer.

• Customers will be responsible for all shipping costs, unless we ship you an incorrect and/or damaged item.

• Items purchased on sale can only be exchanged for www.backtobasiccouture.com credit. To receive credit for items purchased on sale, the items must be returned within 60 days. Otherwise, they will be returned back to you.

• Back to Basic Couture LLC reserves the right to make final judgment on all returns and exchanges.